Sonru is the trusted global leader and pioneer of automated online video interviewing for screening candidates. Sonru enables recruiters to replicate a live interview by replacing early-stage phone, Skype or face-to-face interviews. Sonru is delivered through a ‘software as a service’ delivery model and replaces first round phone and face-to-face interviews. This is an opportunity to join a growing team as the company continues to expand globally.

The Technical Support Executive will be responsible for:

  • Tier 2 Support

Integrations:

  • Fielding and managing daily integration issues and client requests
  • Sound understanding of integration points and the scope of individual integrations
  • Ability to suggest changes to be made for more quality integrations within the scope of Sonru’s existing API
  • Manage relationships with ATS directly
  • New integrations project management
  • Ability to speak at a high level with ATS partner and scope integration with client requirement in mind & within Sonru’s existing API

RFI/P IT Security / Documentations Administrator:

  • Understand IT questionnaires and articulate answers accordingly, liaising with Group Technical Department as necessary
  • Communicate directly with IT Managers within prospective and client organisations
  • Keep up to date with requirements and changes to data privacy & security legislation

Personal Attributes:

  • Self starter, capable of managing oneself daily, working from home and in APAC time zone – GMT +7/8 (Asia) & +10/11 (ANZ)
  • Articulate – in person and on paper – excellent communication and presentation skills
  • Pro-active customer support / client centric attributes
  • Commercially astute and mature
  • A relationship builder and quick to be seen as an influencer both internally and with clients
  • Work to tight deadlines and results orientated
  • Located in Ireland close to the Technical team

To apply, please send your cv to careers@sonru.com. All applicants will be required to undertake a Sonru video interview.