We recently checked in with Triona Winter, one of Sonru’s fantastic Client Success Managers, to discuss the importance of setting clients up for success before Video Interviewing implementation.
Implementing a new product and shaking up the recruitment process can seem quite daunting from the outset. How do you put your best foot forward and make sure things run smoothly? As the saying goes, the measure of a good product is what happens after the sale.
As part of the Client Success Team at Sonru, we don’t just provide great software. We push ourselves to make sure our clients get the best service possible too.
So, where does it all start? The very beginning is the best place to get the ball rolling when measuring success of Video Interviewing in the recruitment process – and that’s precisely where the Client Success Team get things moving!
Washing Away Recruitment Woes
As soon as a new Sonru client climbs aboard, a member of the Sonru Client Success Team is assigned to your account to offer you a helping hand from Day 1. We take pride in fast implementation and leave no stone unturned to get things up and running as soon as you’re ready. As a Client Success Manager, I’ve come across some clients who suffer with the “fear of the unknown” when they first implement Sonru. It makes our job worthwhile knowing that we can relieve your stress through full set-up and training to keep you and your team up to speed on using Sonru.
With regard to ATS integrations, we’re fully armed with an open API framework to allow your ATS to seamlessly integrate with our technology. We’ve had the pleasure of yielding some pretty impressive results over the past number of years, with some clients enjoying set-up, ATS integration and rollout in just 4 weeks! We work closely with a great team of in-house Sonru technical experts to set things in motion and make sure you’re comfortable from the beginning.
It’s All About You
Aside from implementing Sonru and getting your account set up, we never forget the most important aspect – you! We maintain that all clients should remain front and centre of the Video Interviewing process, working closely with your team to replicate your brand and make candidates feel like they have never left your Careers page. Re-inforcing the ‘human touch’ is not to be missed either, and we help you to show candidates a ‘face’ during the Video Interviewing process through providing advice on uploading Company Videos, making sure your company culture is in plain sight to candidates when they’re invited to complete a Video Interview.
With over 10 years’ industry experience in the bag, we have gathered tried and tested best practices to help you on your way, and we have a wealth of experience in dealing with Sonru clients’ past success stories. Building on our foundation of expert knowledge helps us to help you.
On a final note, the essence of our client service springs from the initial stages of Sonru Video Interviewing implementation, and thrives throughout the rest of the process. You don’t have to go it alone!
That’s only the beginning! To find out what our wonderful Client Success Team can help you with during and after implementing Video Interviewing, grab our free eBook!