DHL Express

DHL is part of the world’s leading postal and logistics company Deutsche Post DHL Group, and is comprised of the divisions DHL Express, DHL eCommerce and Parcel, DHL Global Forwarding, Freight and DHL Supply Chain. Providing solutions for an almost infinite range of logistics needs, and present in over 220 countries, DHL is the most international company in the world, with its workforce exceeding 340,000 employees.

Video Interviewing Suitable for All Roles particularly Senior Level

DHL Express’ usage of Sonru is widespread  – video interviewing is used for all positions (both internal and external ) at all levels in the organisation.
According to Sandra Strong, Senior Manager Compensation and Benefits for Oceania for DHL Express: “For our recent appointment of VP of Operations, we were able to link in the Senior VP of Operations for Asia Pacific so he could view our top three and then provide feedback.”

“We use Sonru for all levels of recruitment in our company and have found it particularly useful for the senior positions because many of those applications come from our global network and because of our Geography and the time zone difference around the globe.”

– Linda Clinch, VP HR Oceania

Key Findings

  • Better Quality Candidates 
  • Suitable for All Roles Particularly Senior Level 
  • Significant Time Savings

Some of the Highlights

DHL Express maintain that video interviewing has resulted in better quality candidates being brought forward for 3 reasons:

  1. The consistency of the questions that candidates are being asked.
  2. Multiple Viewpoints – previous recruitment drives would have involved just one interviewer.
  3. Seeing the candidate in action. “You can see how they present themselves and how they handle a new piece of technology because for many of the candidates it’s the first time they’ve done something like this and you can’t get that from paper, a resume could look fabulous but then the candidate maybe not so much,” adds Strong.

“The fact that previously screening would be done by one person and it would be just their view that would be formed around whether that candidate should go the next stage or not. With Sonru so many people can view that interview and have a say and provide input to that screening process so that has been another factor that I think has really helped the calibre of candidates that we’re getting through to the next round of interview.” – Linda Clinch


According to Clinch, video interviewing has “certainly helped us to schedule fewer live interviews so our shortlisting process has been much sharper because you are getting a version of live interview through Sonru. It’s not just a piece of paper that you’re reading.”

“It’s so much easier doing it this way, using Sonru, than doing it the old way and not me trying to co-ordinate ten peoples’ diaries,” concludes Strong.

“The time saving factor with Sonru is awesome. Before, between setting up and conducting phone interviews, I would safely suggest it would be one hour per interview whereas with Sonru it would be maximum 15 minutes.  So we get 45 mins back and in our industry, we’re time critical so it works wonders for our managers.” – Sandra Strong, Senior Manager Compensation and Benefits for Oceania



We have found Sonru invaluable in being able to conduct an initial interview, share the interview with our various stakeholders, both in country and in Asia Pacific, or indeed at one point globally, and all of that has just made the experience so much better now that we have Sonru.”

Linda Clinch, VP HR Oceania