Mercy Health is a Catholic community benefit organisation founded by the Sisters of Mercy to deliver health, aged care and community services. Each year they care for over half a million people across Victoria, New South Wales and the Australian Capital Territory. Attracting and retaining dedicated, skilled people to provide health services with compassion and respect is business critical and integral to Mercy Health.
Mercy Health implemented video interviewing for Aged Care and Community Services after conducting a successful pilot program in late 2012. Sonru has assisted Hiring Managers in screening and short-listing candidates prior to face-to-face interviews, significantly reducing the time spent on first round screening which was previously conducted via telephone. Sonru has been utilised for a range of roles across
Aged Care and Home & Community Care, from entry level positions to senior roles. A total of 300 candidates have been interviewed for 16 positions including Cleaners, Personal Care Assistants (including PCA trainees), Personal Care Workers, Enrolled Nurses, Clinical Manager, Facility Manager, Rostering Coordinator and Team Coordinator.
50% Reduction in Time to Hire
Higher Conversion Rates than Traditional Recruitment
Facilitates Recruitment Across Multiple Sites
Some of the Highlights
Mercy Health advertisements are generally posted on SEEK as well as the Mercy Health Careers website. Depending on the role, advertisements may also be placed on university job boards, industry specific job boards or in local newspapers. If a position is particularly difficult to fill, Mercy Health may enlist an agency to further attract candidates.
Sonru is also used to screen agency candidates prior to proceeding with a face-to-face interview. Short-listed candidates are then invited to attend an assessment centre or a face-to-face interview. Face-to-face interviews are conducted by a minimum of two people, generally the hiring manager and a HR representative.
Sonru video interviews have now replaced the traditional telephone screening, resulting in a 50% time saving for Hiring Managers. Candidates are sent an invitation to complete the one-way Sonru video interview allowing them to complete the interview at their convenience within the allocated timeframe. Interviews are then watched in one sitting, further saving time for the Hiring Manager.
Due to the dispersed nature of Mercy Health’s sites, Sonru has enabled viewers across multiple sites to view a candidate and quickly assess their suitability for the role. In addition to the time saved through conducting interviews with Sonru, it has also resulted in less time spent trying to contact a candidate to schedule an interview time.
“For Mercy Health, one of the significant advantages of using video interviewing is the ability for our hiring managers across multiple site locations to view the interview and assess their suitability for the role.
For example we recently had an applicant based in Sydney apply for a role in Albury, NSW. Our applicant was able to complete the interview in their home in Sydney, the General Manager was able to view the interview on site in Albury, and our Regional Human Resources Manager was able to view the same interview from our Support Services Office in Melbourne.” – Sandra Cinar, HR Manager Aged & Community Care
Sonru’s Video Selection tool worked well for Mercy Health with a 50% reduction in time to hire. Since implementing Sonru, Mercy Health has experienced a great number of candidates attending interviews and increased engagement from candidates in the recruitment process. Results have also shown that candidates screened through Sonru are far more likely to translate into hires than candidates who have been screened via traditional methods.
“For Mercy Health, one of the significant advantages of using video interviewing is the ability for our hiring managers across multiple site locations to view the interview and assess their suitability for the role.”
Sandra Cinar, HR Manager Aged & Community Care